Tom and Emilia Mason of Henderson, Texas, wanted a weekend home near relatives. After eight years in China for Tom’s job, Emilia wanted to reconnect with her grandchildren. She had a piece of family land cleared for a home near her relatives. It was the beginning of a home building experience.
While visiting Tom’s granddaughter who had an Ulrich cabin, Tom was impressed by the craftsmanship. The Masons made an appointment to tour model homes at the Ulrich Cabin Builders sales lot. Within five minutes of walking into the first model cabin, the Masons felt comfortably at home, convinced they also wanted an Ulrich cabin.
Sales associate Chris Fenn patiently guided the Masons as they worked through customizing their 32×44 Moose Creek Cabin, explaining possible options. Emilia has a large family, so she wanted a large living room and space for a big dining table. “Porches are one of my favorite things. I love my porches,” she says.
Tom does the cooking and wanted a big, custom kitchen. “Chris was great to work with all the way through,” Tom says. “The customer care that Ulrich provides is beyond anything that a normal contractor would even think about. Ulrich has done everything we’ve asked.” Ulrich strives to provide a better home building experience.
While the Ulrich team was building the porch, Emilia realized she wanted certain details changed. The crew immediately figured out how to accommodate her wishes.
“Not only does Ulrich build the product correctly, their sense of pride and the way they handle themselves with their customers is pretty unique,” Tom says. “If something is not exactly right, we’ll discuss it,” finding the best approach to fix it.
The Masons say their Ulrich Moose Creek Cabin fits them perfectly. Laughing, they explain, “This is our last home. This is where we’re going to stay.”